Return/Refund Policy

POLICY RETURN DEADLINE:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

  

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Our Commitment to Making a Difference: Mates on a Mission

At Faith Tee, we believe that true faith extends beyond personal devotion and into action. That's why giving back is at the core of everything we do. We are proud to partner with Mates on a Mission, a charity dedicated to providing children with life threatening illnesses and their families with unforgettable experiences during their most challenging times.

 Mates on a Mission brings joy and comfort to children by creating tailor-made experiences—whether it's an international holiday, a local getaway, or another dream adventure. These experiences are designed to help families temporarily leave behind the hardships they are facing and focus on cherishing the moments they have together. The goal is simple yet profound: to create lasting memories that bring happiness, even when time is precious.

Through your support, Faith Tee is able to contribute 50% of our net annual profits directly to Mates on a Mission. Your purchases help fund these incredible experiences, giving children and their families the chance to create memories that will last a lifetime. We believe this is not just charity work—it’s a reflection of the love and compassion that our Catholic faith teaches us.

 Our charity partner works closely with children and their families throughout their entire journey, ensuring that every experience is customized to meet the child’s dreams and interests. Whether it’s a trip to a faraway place or a special local adventure, Mates on a Mission offers families the opportunity to escape reality, enjoy quality time together, and create moments of joy.

 By choosing Faith Tee, you’re not only expressing your faith—you’re playing an active role in bringing joy to children facing life’s most difficult challenges. Together, we are more than just a business; we are a force for good, driven by the Catholic values that inspire us every day.

 

We invite you to be part of this mission. Wear your faith. Spread love and hope. Help us create lasting memories for those who need it most.