FAQ

GENERAL QUESTIONS

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and aim to respond as promptly as possible. We typically reply within 24 hours.

 

WHAT IS FAITH TEE’S MISSION?
At Faith Tee, we’re not just about apparel. We partner with Mates on a Mission, a charity that helps children with life-threatening illnesses create unforgettable experiences with their families. We donate 50% of our net profits to this cause. Your purchases help make this mission possible. You can read more about it here.

 

ORDERS & SHIPPING

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Once an order is placed, our warehouse staff may pack and ship it within 24 hours, making address changes difficult. If you notice an error, email us ASAP with your name and order number, and we’ll do our best to make the change before your package ships. We can't guarantee changes once the order is in transit.

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Order processing times are between 1-3 business days after the day you place your order. If there are any delays, we’ll notify you.

 

WHAT SHIPPING METHODS DO YOU USE?
We ship internationally using E-Packet as our primary carrier. U.S. customers and others in regions like Canada, Europe, the UK, Australia, and New Zealand can expect delivery within 5-25 days after shipment.

 

WILL MY ORDER COME IN ONE PACKAGE?
Depending on your order size, you may receive separate packages. If so, they might arrive a few days apart.

 

 

DAMAGED OR MISSING ITEMS

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize for the inconvenience! Please email us your name and order number and we’ll assist you right away.

 

WHAT IF AN ITEM IS MISSING OR DAMAGED?
If something is missing or damaged in your order, please contact us immediately. We offer a 30-day Money Back Guarantee from the delivery date, so reach out within that period for any issues.

 

CREATE APPAREL DROP-SHIPPING

WHO HANDLES YOUR PRINTING AND SHIPPING?
We partner with Create Apparel, a trusted drop-shipping and printing service. Once you place an order, Create Apparel prints your item and handles the shipping, ensuring high-quality Catholic-themed apparel for both adults and kids. Orders are typically processed within 1-3 business days.

 

HOW DOES DROP-SHIPPING WORK WITH FAITH TEE?
When you place an order, Create Apparel prints and ships your items directly to you. This allows us to keep our focus on designing faith-inspired clothing and our charitable mission. All orders ship directly from Create Apparel’s facilities, ensuring fast and seamless service.

 

DONATIONS & CHARITY

HOW DOES FAITH TEE GIVE BACK?
50% of Faith Tee’s net annual profits go directly to Mates on a Mission. This charity creates custom experiences for children with life-threatening illnesses and their families, helping them make unforgettable memories together. Your purchases make these special moments possible!

 

CAN I LEARN MORE ABOUT MATES ON A MISSION?
Absolutely! Mates on a Mission provides personalized experiences, whether it’s a trip, a local getaway, or another adventure, giving families a break from the hardships they face. Learn more about how your purchase helps by visiting our Charity Page here.

Our Commitment to Making a Difference: Mates on a Mission

At Faith Tee, we believe that true faith extends beyond personal devotion and into action. That's why giving back is at the core of everything we do. We are proud to partner with Mates on a Mission, a charity dedicated to providing children with life threatening illnesses and their families with unforgettable experiences during their most challenging times.

 Mates on a Mission brings joy and comfort to children by creating tailor-made experiences—whether it's an international holiday, a local getaway, or another dream adventure. These experiences are designed to help families temporarily leave behind the hardships they are facing and focus on cherishing the moments they have together. The goal is simple yet profound: to create lasting memories that bring happiness, even when time is precious.

Through your support, Faith Tee is able to contribute 50% of our net annual profits directly to Mates on a Mission. Your purchases help fund these incredible experiences, giving children and their families the chance to create memories that will last a lifetime. We believe this is not just charity work—it’s a reflection of the love and compassion that our Catholic faith teaches us.

 Our charity partner works closely with children and their families throughout their entire journey, ensuring that every experience is customized to meet the child’s dreams and interests. Whether it’s a trip to a faraway place or a special local adventure, Mates on a Mission offers families the opportunity to escape reality, enjoy quality time together, and create moments of joy.

 By choosing Faith Tee, you’re not only expressing your faith—you’re playing an active role in bringing joy to children facing life’s most difficult challenges. Together, we are more than just a business; we are a force for good, driven by the Catholic values that inspire us every day.

 

We invite you to be part of this mission. Wear your faith. Spread love and hope. Help us create lasting memories for those who need it most.